We work hard prior to dispatching your order to make sure everything is in good condition, including the packaging. If you’re not completely satisfied with an item due to the condition of the item, you can return it to us within 14 days of purchase for an exchange.

Terms and Conditions

  • Returns and exchanges must be done within 14 days of purchase.
  • Item is unused and has been unfitted.
  • Original retail packaging must be intact and in original condition
  • No refund of cash, only exchange of items.
  • In the event that the item is out of stock, Bike Culture will replace with alternate item with same or lower value as the original purchase.
  • Bike Culture reserve the rights to decline returns and exchanges:
    – Without proof of purchase
    – Purchase is more than 14 days
    – Without original retail packaging or damaged packaging
    – Damages due to accident, misuse, abuse, or neglect
    – Damages due to improper assembly
    – Normal wear and tear